Unfortunately, we can't check after every trip whether the car still looks the way we want it to look for you. If you inform us, we will know immediately and our Car Operations team can clean the car as quickly as possible, so that the next driver will find a clean car again. Please send this information to: email@example.com
If the car is so dirty that you don't want to drive it, you can call the call center at +49 (0) 30 / 2016 4975 and get a clean car assigned to you. We will of immediately take your original car out of the system.