Where can I refuel?
You can refuel at any Total or Aral Gas station in Germany.
When do I refuel?
If the refuel tank level is 5% or lower, you will have to refuel. Otherwise the rental cannot be ended.
Good to know: If our vehicle has less than 25% of fuel, you get 500 MILEScredits for helping us out.
How to I refuel?
Stop at an Aral- or Total gas station. Get our refueling card from the glovebox.
Benzin or Diesel?
The fuel cap of the vehicle will tell you which fuel you need. All our vehicles from Audi, VW and Fiat use fuel, all vans use Diesel.
Fully refuel the vehicle and use our card to pay. You can find the PIN for it in our app while the rental is active.
The refueling card does not work
Our refueling cards are just for refueling. Collecting any payback-points is not possible. If another issue came up, please give us a call. If you had to jump in yourself to cover a bill at a refueling station because our card did not work, please send us the bill via mail (firstname.lastname@example.org) so we can refund it to you. If you did not choose a refueling station from Aral or Total, we will charge a processing fee of 15€.
Adblue is missing! What should I do?
Please do NOT buy Adblue yourself, but write us or give us a call, so we can take care of it.