When do I refuel?
If the fuel level drops below 5%, you will have to refuel our vehicle in order to finish the rental and of course, if you are planning a long trip.
We will pay the full cost of the fuel, but please remember to pay with our fuel card at the correct filling station. (Aral or Total)
Our recommendation: If the vehicle has less than 25% fuel level, we will credit you with 5€ MILEScredits unless the vehicle isn't fueled up completely. The credits will be added at the earliest after one working day, after your journey.
Important: Only one refueling per day and per ride will be credited with MILEScredits.
How do I refuel a MILES vehicle?
1.Drive to one of our partner filling stations (Aral or Total).
2.In the glove box you will find the fuel card in the fuel card holder.
3.In the app, you can find the 4-digit fueling pin.
4.Find the correct fuel type by looking in the fuel filler flap of the vehicle.
5.Then pay with our fuel card and the pin at the counter.
The fuel card does not work
Our fuel cards are only for refueling. You cannot collect PayBack points when filling up your MILES. If the card does not work for any other reason, please call us. If you had to pay the bill yourself, you can send us the receipt by e-mail to firstname.lastname@example.org and we will refund the amount. If you do not fill up at one of our partner petrol stations (Total and Aral), we will charge a 15€ handling fee.
What if the vehicle is missing Adblue?
Please do NOT buy Adblue yourself, instead e-mail or call us! We will then take care of the refilling.
What is that actually? Adblue is a product for exhaust aftertreatment in diesel engines. Sounds complicated? Don't worry - that's why we take care of it ourselves.