For each trip, we charge a one-time unlock fee of € 1 per booking. It is calculated to reduce the deductible in the event of damage to € 350 for cars and € 450 for vans. The unlock fee will not be charged for 6h & 24h rates. Do you still have MILEScredits? The € 1 will be charged directly to your credit and not charged extra.
Why do we charge an unlock fee?
Our previous deductible has been very high at € 1000 so far. We took your feedback, especially from those affected, very seriously and found an acceptable solution with the unlock fee.
We introduced the unlock fee in order to reduce the excess in the event of a claim and to further improve our service. It enables an enormous reduction to € 350 for cars and € 450 for vans. The deductible for rookies also drops from € 2500 to € 2000. The unlock fee is calculated each time the vehicle is opened for the first time.