Our service may always incur additional fees for misconduct, incident handling, etc. Why? Because unfortunately always situations can occur that cost us money. Like any other service provider, we charge fees to cover our costs. We always try to be as transparent as possible and explain the fees incurred to our customers. If this should not be the case, please feel free to contact our customer service at email@example.com.
We have the following categories of fees
- Handling fees
- Accident fees
- Improper use
- Abuse & criminal offense
Parking ticket: € 15
The processing fee will be added to the cost of the actual ticket and will be passed on to you automatically.
Subsequent damage report: € 30
For vehicle damage that is only reported after the end of the trip, there is a fee for the special examination.
Towing process: € 50
Additional costs will be charged in case of deviancy of the vehicle due to towing.
Accident processing: € 100
In the event of accidents caused by customers
Repair of vehicles: at least € 50
Costs are based on expenses.
Deductible (S / M vehicles): € 350
Deductible (L vehicles): 450 €
Deductible for rookies: € 2000
You can find more information on rookie fees here.
Use of the wrong gas station: € 15
Refueling is only free of charge at our partner gas stations Total and Aral.
Re-parking of vehicles: 80 €
The vehicle must be repatriated by a MILES employee due to customer negligence.
Service trip: 100 €
The vehicle must be approached by a MILES employee due to customer negligence.
Smoking: at least € 100
Do you think that’s too much? You can easily avoid it by not smoking in our vehicles. This avoids fire holes and the next customer is happy about a car that doesn't smell of smoke.
Incorrect refueling: € 150
Additional costs may be incurred for damage incurred and towing service.
Loss of fuel card: € 150
Aggressive driving behavior: € 250
Costs are based on expenses. Additional costs for damages and towing services may apply.
Parking outside the business area: € 500
The rental is ended by customer neglect outside the operating area. You can also find our operating areas on our website.
Towing by the external company: n / a
Costs are based on the invoice provided by the third party.
Abuse & Criminal offense
Blocking a vehicle: from 25 €
If the vehicle is only used to stay without moving it, the vehicle is blocked by the user. During the rental, the vehicle must be moved more than 1km within 10 minutes. In addition, there are additional costs (0.29 €/min). More information can be found in our terms and conditions.
Unauthorized trips abroad: up to 250 €
Driving outside Germany is prohibited. In the case of neglect, we charge an additional security deposit.
Contractual penalty: up to 250 €
In the case of neglect of our terms and conditions.
Passing login data / unauthorized use: € 1000
Prosecution of criminal offenses: € 1000
Additional fees may apply via respective service providers/authorities. The height is based on effort and deficiency of the vehicle.
Security deposit: up to 1000 €
A security deposit will be kept until cases of misuse or criminal offenses are resolved.