You're not a Rookie but just received a new driver's license? Then please send a photo of the front and back of the document via this link: https://support.miles-mobility.com/hc/de/requests/new with the subject „Driver's licence update".
We will update the status in your account so you will not be charged as a Rookie. 🤙
Re-issued driving licence:
Should the driving licence be re-issued after a disqualification from driving, the owner will be categorized as Rookie. This categorization is based on the date of issue of the new licence.