There could be several reasons for this:
1. documents are not fully verified (driver's license or ID)
2. payment data is incorrect or missing completely
3. the verification of your phone number is still open
4. your account may have been temporarily deactivated by our system
But, don't worry! ☝️If you are not able to use your account, you will receive a mail with the reason and further steps.
[APP NOT.BANNER]
If you have started your registration without completing it, you will be informed in the app via a yellow info banner. If you click on this banner, you will automatically be forwarded to the next steps necessary to complete your registration.