You can use our fuel cards exclusively for refueling & only at our partner gas stations Aral & TotalEnergies.
The following reasons may cause the fuel card not to work:
Incorrect use: You cannot use the fuel card to pay for vehicle accessories, car washes or other items other than the fuel itself.
Wrong gas station: Our fuel card can only be used at our partner gas stations Aral & TotalEnergies.
Payback points: Our fuel card will be automatically deactivated if you try to collect Payback points with it. The payment process will then be canceled and you will have to pay with your own money in advance instead. You will get a refund from us afterwards.
PIN: Did you enter the PIN correctly? Please double-check the PIN in the app.
Abroad: The costs for refueling outside of Germany are to be paid by you and cannot be paid with our fuel card. A refund of these fuel costs cannot be granted.
If you had to pay the bill for refueling yourself due to a malfunctioning fuel card, you can send us an email with the receipt to email@example.com. We will refund the amount as soon as possible!
If you did not fill up at our partner gas stations (TotalEnergies or Aral), we will charge a handling fee of 15€.