It may happen that the location of your smartphone or the location of the vehicle is not accurate.
What you can do:
- Check the reception of your smartphone and then open the app again.
- Still can’t find the vehicle? Check your immediate surroundings:
Could the vehicle be on a nearby side street or in a confined parking lot?
Why don't I see any cars on the map?
- Check your GPS tracking first & make sure it is activated on your smartphone.
- Make sure that MILES has a business area in your city.
You can rule out these reasons?
Send us an email at email@example.com including the following information:
- Full name
- Smartphone model
- Current software & app version
💡Feel free to call our support in urgent cases. You can find the number in our imprint section.
In some cases we may experience technical issues on our end. We ask you for your understanding and will make sure to fix the problem as soon as possible! 🙏