Check your tracking service first! Are your smartphone's tracking services activated?
Tracking services are activated?
Then your account may have been temporarily deactivated by our system.
You can rule these reasons out?
Then send a mail to our support firstname.lastname@example.org. Please include the following information in your mail so that we can help you as soon as possible:
- your full name
- name of your smartphone model
- your current software and app version
In rare cases, technical difficulties may occur on our side. We kindly ask for your patience and we'll try to solve the problem as soon as possible! 🙏