No matter if you use us directly via the MILES App or via FREE NOW/Jelbi, you are obliged to call the police immediately and inform our support immediately afterwards.
When reporting an accident, please follow our instructions in section 'accident'.
Articles in this section
- What are the fees and penalties in case I get a ticket or fine when using platforms like Jelbi or FREE NOW?
- I have questions about my data at Jelbi/FREE NOW, who can help me here?
- I have to refuel the MILES vehicle, how does that work at FREE NOW/Jelbi?
- I have a problem with the MILES vehicle by using the FREE NOW/Jelbi app, who will help me?
- How do I report a new damage while using your partner app FREE NOW/Jelbi?
- I had an accident with MILES while using your partner app FREE NOW/Jelbi, now what?
- What are the prices with your partners FREE NOW and Jelbi?
- Who do I speak to if I have questions about my FREE NOW/Jelbi invoice?
- My MILES credit was not offset against my trip at FREE NOW/Jelbi. Why?
- I cannot start a rental via the FREE NOW/Jelbi app, what can I do?