To complete your trip, please park properly in the business area, close all windows and doors, and don't forget your personal belongings. Then click on "Finish Rent" at the bottom right of the app. Wait until you hear the lock engage and check briefly if the doors are closed. If this is the case, you will see all the information about your trip in the app.
The most common causes of error at the end of the rental period are:
- Vehicle not in the business area
- Fuel card not in the glove compartment
- Windows and doors are not completely closed
- No mobile phone reception (under a bridge, in a multi-story car park, ..)
- No more data on your mobile phone
Please check these factors, if it still does not work, our hotline will gladly offer further help.
Just call +49 (0) 30 / 2016 4975.