First of all: Make sure to distinguish between an accident and a damage of the vehicle correctly.
Damage: Any damage that occured before your rent has started.
Accident: Any damage that occured while your rent was active.
If you notice any superficial damage to your car, please send us an email directly at firstname.lastname@example.org, including pictures of the damage, a description of place and size, and the number plates of the car.
The same applies if you caused the damage yourself.
For accidents and more serious damages that may in any way influence the performance of the car, please call us immediately at +49 (0) 30 2016 4975. Thank you.