1. Cars (S, M, E):
- Our cars are equipped with start/stop automation, which is why you don't need a key.
- In order to start the engine, march the brake pedal and press the start/stop button at the same time.
2. Vans (L):
- The majority of our vans drive with manual transmission. The engine is ignited with a key. You will find the car key in the glove compartment on the passenger side.
- In the vehicle information you can check whether your selected vehicle is equipped with manual or automatic transmission.
Have you rented an automatic van?
- March the brake pedal while pressing the start/stop button in order to start the engine.
3. Do you have problems starting the engine?
- Brake: If the engine doesn't start, in most cases it is because you haven't pressed the brake pedal hard enough.
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Steering lock: To remove the steering lock, turn the key in the ignition lock & move the steering wheel to the right and left at the same time.
4. Do you still have problems starting the engine despite our tips?
- No panic! Simply call our support, so we can provide you with assistance.
- During your active rental, you can find the number under the '?' in the app.