I can't end my rental. What now?
The most common causes for not being able to end the rental properly are:
- Vehicle not in the business area
- Fuel card not in glove compartment
- Vans (L): car key not in the glove compartment
- Windows & doors not closed
- Engine not switched off
- Vehicle doesn't have reception (under a bridge, in a parking garage, etc.)
- No internet connection
- No more data on your smartphone
💡If you can rule out all of these options and need further assistance in ending your ride, please contact our support under the '?' in the app.
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