I can't end my rental. What now?

The most common causes for not being able to end the rental properly are:

• Vehicle not in the business area
• Fuel card not in glove compartment
• Vans (L): car key not in the glove compartment
• Windows & doors not closed
• Engine not switched off
• Vehicle doesn't have reception (under a bridge, in a parking garage, etc.)
• No internet connection
• No more data on your smartphone

💡If you can rule out all of these options and need further assistance in ending your ride, please contact our support under the '?' in the app.