I can't end my rental. What now?

The most common causes for not being able to end the rental are:

• Vehicle is not in the business area
• Vans (L): car key is not in the glove compartment
• Windows & doors are not closed
• Engine is not switched off
• Vehicle does not have reception (under a bridge, in a parking garage, etc.)
• No internet connection
• No more data on your smartphone

💡 If you can rule out all of these options and need further assistance in ending your ride, please contact our support under the "?" in the app.