On the inside of the charging cap, you will find a QR code. If you scan it, you can find detailed instructions about how to charge the car properly.
- To start the charging process, you must be in the car and at the charging station.
- Make sure that you are actually at a partner charging station. Our partner charging stations are only displayed in the app, not in the car's navigation system!
- Have a little patience when starting the charging process. The communication from the app to the station may take a little longer. If you repeatedly press the button to start charging, the process may slow down further.
- MILES is not liable for defective or occupied charging stations. Please contact the operator in this case!
You are sure that you are at a partner charging station that is free and intact?
Feel free to reach out to our support for further assistance. You can find the number under the '?' in the app during your active rental.