The digital refueling process only works at our gas station partners in Germany. You can find them on the map in the app.
The following reasons may affect the process:
- Wrong gas station: Please make sure you are at a partner gas station.
- PIN: Please check that you entered your PIN correctly when starting the process.
- Pump number: Did you select the correct pump number? You can find the pump number directly at the gas pump next to the displays.
- Abroad: You are responsible for the refueling costs outside of Germany. A refund of these fuel costs can not be granted. Refueling abroad does not work via the app.
If you had to pay the bill for refueling yourself due to the app malfunctioning, you can email us the receipt at firstname.lastname@example.org or via our chatbot. You can find the chat icon on our website and in the FAQ. Please note that functional cookies must be enabled for the icon to be displayed. We will refund the paid amount as soon as possible!