You are not a Rookie and have just received a new driver's license document?
Please send us photos of the front and back of your original driver's via our chatbot. You can find the chat icon at the bottom right.
☝️ Please note that functional cookies must be activated for the icon to be displayed.
We will check your documents as soon as possible. If you are no longer a Rookie, we will update your status accordingly so that you will no longer be charged the monthly rookie fee. Any rookie fees that have already been charged will of course be refunded to you!
If you no longer have your original driver's license, we require official proof of your driver's license in English or German.
Re-issued driver's license:
Should the driver's license be re-issued after a driving disqualification, you will count as a Rookie for one year. This status adjustment is based on the date of issue of the newly issued license.