You can find our partner gas stations on the map in the app. Refueling there is free of charge for you throughout Germany!
We recommend refueling your MILES when the fuel level is below 25%. If the tank is below 5%, you have to refuel to end your rental.
Here's how it works:
- Go to the nearest partner gas station and stop the vehicle next to a free pump.
- Start the refueling process via the app by clicking on "Refueling".
- Enter your PIN or use Face or Touch ID in order to proceed.
- Before you take the nozzle out of the gas pump, select the pump number in the app and click on "Unlock nozzle".
- You now have 60 seconds to take out the nozzle. The right fuel will be shown on the screen.
- When you're done, put back the nozzle.
- Wait until the app has confirmed that the process is completed. Done! 😎
Important:
- Please make sure you fill up with the correct fuel. For wrongful refueling, we charge a handling fee of €150 plus any incurred costs for the damage & the towing service.
- We do not cover refueling abroad. We recommend that you fill up your MILES at a partner gas station in Germany before you cross the border.
- Think of the users after you. The next MILES user will thank you if they don't find the vehicle with an empty tank.
Good to know:
If the fuel level is below 25% at the start of your rental and you refuel the car while using the standard km rate, we will credit you €5 as a thank you.