The digital refueling process only works at our gas station partners in Germany. You can find them on the map in the app.
The following reasons may affect the process:
- Wrong gas station: Please make sure you are at a partner gas station.
- PIN: Please check that you entered your PIN correctly when starting the process.
- Pump number: Did you select the correct pump number? You can find the pump number directly at the gas pump next to the displays.
- Abroad: You are responsible for the refueling costs outside of Germany. A refund of these fuel costs can not be granted. Refueling abroad does not work via the app.
Important:
If the payment via the app fails, and you have to pay the fuel costs yourself, please send us the receipt through our chatbot. You can find the chat icon on our website and in the FAQ. Please ensure that functional cookies are enabled so that the icon is displayed to you. We will refund the paid amount as credits in your wallet as soon as possible!