You are obliged to keep your personal data in your account up to date and to adjust it accordingly in case of changes (e.g., change of home address or change of name).
You can change the following data via the account settings of your app:
- Profile details (address, phone, email address)
- Payment profiles (payment methods, billing address)
- Security (PIN, Touch ID/Face ID)
- Documents (driver's license, passport/ID card)
Please note:
- You cannot change your name in the app. If you want to change your name, please contact our customer support.
- Any change requires a security prompt; please have your account password ready to verify your identity.
- If you registered via PayPal, Google, or Apple, please contact the respective provider directly if you wish to update your login details.
Why can't I update my driver's license or ID in the App?
Changing your driver's license or ID is only necessary if the document has expired or can't be scanned properly during registration. In both cases, you will be reminded in the app to update your documents in time, so you can use our service again as usual.
Have you received a new driver's license or ID?
Please send our chatbot Miley the front and back of your passport/ID card, and driver's license, as well as a selfie of you holding your driver's license.