FAQ

Top 5 FAQ

• What does using MILES cost?
• How & where do I verify my documents?
• How does a rental work?
• Where can I park my car?
• How, when & where do I refuel?

Pricing & Rate Calculation

• Standard Prices
• Hourly & Daily Rates

Registration

• Requirements for registering with MILES
• MILES App download & sign-up process
• Document Verification
• I want to register but I can't validate my email address or mobile phone number. What now?
• I don't want to continue my registration. What now?
• Registration as a Rookie

Account & App

• Your MILES account
• MILES Wallet, credit & voucher codes

MILES Pass

• What is the MILES Pass?
• MILES Pass Silver
• MILES Pass Platinum
• How do I book a MILES Pass?
• Can I book a MILES Pass as a Rookie?
• How can I pay for my MILES Pass?

Vehicles

• Small cars (S)
• Compact cars (M)
• Vans (L)
• Premium vehicles (⭐️)

MILES Business Area

• General info about the business area
• City-to-City
• MILES Cities

Reservation & Ride

• Before the trip
• During the trip
• After the trip

Parking

• Parking Do's & Don'ts
• Parking costs & fees
• Parking spaces from partner platforms

Refuelling & Charging

• Refuelling
• Charging

Accident & Breakdown

• How am I insured with MILES?
• I had an accident. What do I have to do?
• I can't see a damage on my MILES. Do I still have to report the accident?
• What happens if I don't report an accident?
• What do I tell the other party?
• The cockpit shows a warning light. What do I do?

Airport

• Berlin-Brandenburg Airport (BER)
• Düsseldorf Airport (DUS)
• Hamburg Airport (HAM)
• Cologne Bonn Airport (CGN)
• Munich Airport (MUC)

Abroad with MILES

• Before the trip abroad
• During the trip abroad
• After the trip abroad

Partnerships

• Vivid Money Cashback

• Jelbi
• Free Now
• Rheinbahn
• hvv switch