FAQ

Top 5 FAQ

• What does using MILES cost?
• How & where do I verify my documents?
• How does a rental work?
• Where can I park my car?
• How, when & where do I refuel?

Registration & Log in

• Who can sign up for MILES?
• Can I use MILES if I'm new to driving? Can I use MILES as a novice driver?
• How do I sign up?
• What payment methods does MILES accept?
• How can I verify my driver's license?
• How long does the verification process take?

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Account

• Your Account
• How can I change my data?
• Do i have to change my adress?
• Why can't I update my driver's license / ID?
• How do you use my data?
• Can I pass on my login data and can someone else drive with my account?

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Rookies & Novice drivers

• Can I also use MILES if I'm a novice driver?
• What's a Rookie?
• What is the rookie fee, am I a rookie?
• Why do rookies pay more?
• How much is the deductible for Rookies?
• My driver's license is new, but I'm not a Rookie!

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Payment profile

• What's a payment profile?
• What payment methods can I use?
• Can I use multiple payment methods?
• How do I change my payment method?
• How do I create a business payment profile?

Credit

• What does credit mean?
• When & how do I receive a credit?
• How do promo codes work?
• How can I redeem a promo code?
• My promo code is not working!
• Where can I see my available credit?

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Vehicles

• Small cars & Electro cars (S & E)
• Compact cars (M)
• Vans (L)

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Rates & Fees

• Standard rate
• Daily rates
• Fees & Invoices
• MILES Pass

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MILES Business area

• General Information
• City-to-City
• MILES Cities

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Reservation & Ride

• Before the trip
• During the trip
• After the trip

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Parking

• Parking Do's & Don'ts
• Parking costs & fees
• Parking spaces from partner platforms

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Refuelling & Charging

• Refuelling
• Charging

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Accident & Damage

• How to do pictures for the damage report?
• How do I report a damage?
• Error message or warning lights in the cockpit
• The most common warning signals (during rent)
• The vehicle is damaged. Now what?
• The vehicle is damaged on the inside. Now what?

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Airport

• Parking at the airport
• Berlin
• Hamburg
• Munich

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App

• Where can I download the MILESapp?
• How do I register/sign up?
• The app can't locate me, what to do?
• Why can't I see a vehicle which is in front of me in the app?
• Ride overview
• What do I need a PIN for?

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Abroad with MILES

• Before the trip
• During the trip
• After the trip

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MILES

• About MILES
• MILES Charity

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Partner-Platforms

• Jelbi
• Free Now
• Rheinbahn
• hvv switch

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• Top 5 FAQ
• Registration & Log in
• Account
• Rookies & Novice drivers
• Payment profile
• Credit
• Vehicles
• Rates & Fees
• MILES Business area
• Reservation & Ride
• Parking
• Refuelling & Charging
• Accident & Damage
• Airport
• App
• Abroad with MILES
• MILES
• Partner-Platforms