Get the app!
Submit request
Submit a request
WHAT THE FAQ?
MILES
FAQ
FAQ
Top 5 FAQ
How does the billing work at MILES?
How & where do I verify my documents?
How does a rental work?
Where can I park my car?
How, when & where do I refuel?
WeShare becomes MILES
What are the reasons for this acquisition?
How do I benefit from the migration?
Why can I no longer see vehicles in the WeShare app?
How can I transfer my data to MILES?
What happens to my stored data?
What happens to the credits in my WeShare account?
See all 10 articles
Pricing & rate calculation
Standard prices
Hourly & daily rates
See all articles
Registration
Requirements for registering with MILES
MILES App download & sign-up process
Document Verification
I want to register but I can't validate my email address or mobile phone number. What now?
I don't want to continue my registration. What now?
Registration as a Rookie
See all 7 articles
Account & app
Your MILES account
MILES wallet, credit & voucher codes
See all articles
MILES Pass
What is the MILES Pass?
MILES Pass Silver
MILES Pass Platinum
How do I book a MILES Pass?
Can I book a MILES Pass as a Rookie?
How can I pay for my MILES Pass?
See all 9 articles
Vehicles
Small cars (S)
Compact cars (M)
Vans (L)
Premium vehicles (⭐️)
See all articles
MILES business area
General info about the business area
MILES cities
City-to-city
See all articles
Reservation & ride
Before the trip
During the trip
After the trip
See all articles
Parking
Parking do's & don'ts
Parking costs & fees
Parking spaces from partner platforms
See all articles
Refueling & charging
Refueling
Charging
See all articles
Accident & breakdown
How am I insured with MILES?
I had an accident. What do I have to do?
I can't see a damage on my MILES. Do I still have to report the accident?
What happens if I don't report an accident?
What do I tell the other party?
The cockpit shows a warning light. What do I do?
See all 9 articles
Airport
Berlin-Brandenburg Airport (BER)
Düsseldorf Airport (DUS)
Hamburg Airport (HAM)
Cologne Bonn Airport (CGN)
Munich Airport (MUC)
See all articles
Abroad with MILES
Before a trip abroad
During your trip abroad
After your trip abroad
See all articles
Cooperations
Deals
Mobility Partner
Cashback
See all articles
Top 5 FAQ
WeShare becomes MILES
Pricing & rate calculation
Registration
Account & app
MILES Pass
Vehicles
MILES business area
Reservation & ride
Parking
Refueling & charging
Accident & breakdown
Airport
Abroad with MILES
Cooperations
Any questions?
Contact us >