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WHAT THE FAQ?
MILES
FAQ
FAQ
Top 5 FAQ
What does using MILES cost?
How & where do I verify my documents?
How does a rental work?
Where can I park my car?
How, when & where do I refuel?
Pricing & Rate Calculation
Standard Prices
Hourly & Daily Rates
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Registration
Requirements for registering with MILES
MILES App download & sign-up process
Document Verification
I want to register but I can't validate my email address or mobile number. What now?
I don't want to continue my registration. What now?
Registration as a Rookie
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Account & App
Your MILES account
MILES Wallet, credit & voucher codes
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MILES Pass
What is the MILES Pass?
MILES Pass Silver
MILES Pass Platinum
How do I book a MILES Pass?
Can I book a MILES Pass as a Rookie?
How can I pay for my MILES Pass?
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Vehicles
Small cars (S)
Compact cars (M)
Vans (L)
Premium vehicles (⭐️)
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MILES Business Area
General Information
City-to-City
MILES Cities
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Reservation & Ride
Before the trip
During the trip
After the trip
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Parking
Parking Do's & Don'ts
Parking costs & fees
Parking spaces from partner platforms
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Refuelling & Charging
Refuelling
Charging
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Accident & Breakdown
How am I insured with MILES?
I had an accident. What do I have to do?
I can't see a damage on my MILES. Do I still have to report the accident?
What happens if I don't report an accident?
What do I tell the other party?
The cockpit shows a warning light. What do I do?
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Airport
Berlin-Brandenburg Airport (BER)
Düsseldorf Airport (DUS)
Hamburg Airport (HAM)
Cologne Bonn Airport (CGN)
Munich Airport (MUC)
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Abroad with MILES
Before the trip
During the trip
After the trip
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Partner-Platforms
Jelbi
Free Now
Rheinbahn
hvv switch
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Top 5 FAQ
Pricing & Rate Calculation
Registration
Account & App
MILES Pass
Vehicles
MILES Business Area
Reservation & Ride
Parking
Refuelling & Charging
Accident & Breakdown
Airport
Abroad with MILES
Partner-Platforms
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