FAQ

Top 5 FAQ

• What does using MILES cost?
• How & where do I verify my documents?
• How does a rental work?
• Where can I park my car?
• How, when & where do I refuel?

Registration & Log in

• Who can sign up for MILES?
• Can I use MILES if I'm new to driving? Can I use MILES as a novice driver?
• How do I sign up?
• What payment methods does MILES accept?
• How can I verify my driver's license?
• How long does the verification process take?

See all 7 articles

Account

• Your Account
• How can I change my data?
• Do i have to change my adress?
• Why can't I update my driver's license / ID?
• How do you use my data?
• Can I pass on my login data and can someone else drive with my account?

See all 10 articles

Payment profile

• What's a payment profile?
• What payment methods can I use?
• Can I use multiple payment methods?
• How do I change my payment method?
• How do I create a business payment profile?

Credit

• What does credit mean?
• When & how do I receive a credit?
• How do promo codes work?
• How can I redeem a promo code?
• My promo code is not working!
• Where can I see my available credit?

See all 9 articles

Rates & Fees

• Standard rate
• Daily rates
• Fees & Invoices
• MILES Pass

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Reservation & Ride

• How does a rental work?
• How do I reserve a vehicle?
• How can I extend my reservation?
• My reservation has expired, what now?
• How do I start the rent?
• How do I open the car?

See all 14 articles

Parking

• Where do I have to pay for parking?
• Do I have to pay for parking tickets?
• Is parking included in the costs?
• Where can I park my car?
• hvv-Switch parking spots
• Can I park the car at the airport?

See all 11 articles

Refuelling

• Everything about refuelling
• Where can I refuel?
• When do I have to refuel?
• Gas or Diesel? What do I use?
• Where do I find the fuel card?
• The fuel card isn't working.

See all 8 articles

Vehicles

• Small cars & Electro cars (S & E)
• Compact cars (M)
• Vans (L)

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Rookies & Novice drivers

• Can I also use MILES if I'm a novice driver?
• What's a Rookie?
• What is the rookie fee, am I a rookie?
• Why do rookies pay more?
• How much is the deductible for Rookies?
• My driver's license is new, but I'm not a Rookie!

See all 6 articles

Accident & damage

• How to do pictures for the damage report?
• How to report a damage?
• Error message or warning lights in the cockpit
• The most common warning signals (during rent)
• The vehicle is damaged. Now what?
• The vehicle is damaged on the inside. Now what?

See all 16 articles

Airport

• Parking at the airport
• Berlin
• Hamburg
• Munich

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App

• Where can I download the MILESapp?
• How do I register/sign up?
• Where can I find the business area?
• What are the red zones on the map in the MILES app?
• The app can't locate me, what to do?
• Why can't I see any vehicles on the map?

See all 23 articles

MILES

• About MILES
• MILES Charity
• MILES Cities

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Further issues & questions

• I left something in the car. What should I do?
• I have found something in the vehicle. What should I do?
• I can't find the vehicle, what to do?
• What happens if my phone battery runs out while driving?
• Engine won't start!
• How do I connect my mobile phone to the car?

See all 13 articles

Partner-Platforms

• What are the fees and penalties in case I get a ticket or fine when using platforms like Jelbi or FREE NOW?
• I have questions about my data at Jelbi/FREE NOW, who can help me here?
• I have to refuel the MILES vehicle, how does that work at FREE NOW/Jelbi?
• I have a problem with the MILES vehicle by using the FREE NOW/Jelbi app, who will help me?
• How do I report a new damage while using your partner app FREE NOW/Jelbi?
• I had an accident with MILES while using your partner app FREE NOW/Jelbi, now what?

See all 11 articles

• Top 5 FAQ
• Registration & Log in
• Account
• Payment profile
• Credit
• Rates & Fees
• Reservation & Ride
• Parking
• Refuelling
• Vehicles
• Rookies & Novice drivers
• Accident & damage
• Airport
• App
• MILES
• Further issues & questions
• Partner-Platforms