FAQ

Top 5 FAQ

• How does billing work at MILES?
• How & where do I verify my documents?
• How does a rental work?
• Where can I park my car?
• How, when & where do I refuel?

Pricing & rate calculation

• Standard prices
• Hourly & daily rates

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Registration

• Requirements for registering with MILES
• MILES app download & sign-up process
• Document verification
• I want to register but I can't validate my email address or mobile phone number. What now?
• I don't want to continue my registration. What now?
• Registration as a rookie

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Account & app

• Your MILES account
• MILES wallet, credit & voucher codes

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MILES for Business

• What is MILES for Business?
• Who can sign up for MILES for Business?
• How much does MILES for Business cost?
• How does the registration for MILES for Business work?
• What happens after signing up for MILES for Business?
• How do I activate MILES for Business in the MILES app?

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MILES Pass

• What is the MILES Pass?
• Which MILES Passes exist?
• The MILES Pass system has changed: What happens to my active pass, and what are my options?
• The MILES Pass system has changed: What are my options if I don't like the new passes?
• MILES Pass Silver (old, purchased before 27.11.24)
• MILES Pass Platinum (old, purchased before 27.11.24)

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Vehicles

• Small cars (S)
• Compact cars (M)
• Vans (L)
• Vans (XL)
• Premium vehicles (⭐️)

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MILES business area

• General info about the business area
• MILES cities
• City-to-city

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Reservation & ride

• Before the trip
• During the trip
• After the trip

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Parking

• Parking dos & don'ts
• Parking costs & fees
• Parking spaces from partner platforms

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Refueling & charging

• Refueling
• Charging

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Accident & breakdown

• How am I insured with MILES?
• Can I reduce the deductible?
• I had an accident. What do I have to do?
• I can't see a damage on my MILES. Do I still have to report the accident?
• What happens if I don't report an accident?
• What do I tell the other party?

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Traveling abroad

• Before a trip abroad
• During a trip abroad
• After a trip abroad

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Airport

• How much does it cost to park my MILES at the airport?
• Where do I park at Berlin-Brandenburg (BER)?
• Where do I park at Düsseldorf Airport (DUS)?
• Where do I park at Frankfurt am Main Airport (FRA)?
• Where do I park at Hamburg Airport (HAM)?
• Where do I park at Cologne Bonn Airport (CGN)?

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Cooperations

• Deals
• PAYBACK
• Mobility partners
• Cashback

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• Top 5 FAQ
• Pricing & rate calculation
• Registration
• Account & app
• MILES for Business
• MILES Pass
• Vehicles
• MILES business area
• Reservation & ride
• Parking
• Refueling & charging
• Accident & breakdown
• Traveling abroad
• Airport
• Cooperations